SpotOn Vs Toast POS Banner

SpotOn vs Toast

If you’re in search of a new restaurant point-of-sale system for your restaurant, you’ve probably heard SpotOn mentioned alongside Toast, TouchBistro, Square, and others. As one of the fastest growing companies in the field, SpotOn is a favorite among restaurant operators, managers, and staff alike, thanks to its ease of use and personalized support. For full-service restaurants, in particular, SpotOn is the highest rated of all Toast competitors*.

With the Boston Globe reporting that Toast will reportedly begin charging a 99 cent fee directly to guests on all online orders over $10, many existing Toast users are upset, even writing open letters to Toast on LinkedIn. In contrast, SpotOn offers commission-free online ordering, with no additional fees added on to the end consumer, with full POS integration, 2-way texting, pacing controls, and advanced reporting.

Let’s take a look at the differences between SpotOn vs Toast POS systems so you can make an educated decision about which solution makes the most sense for your restaurant.


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About SpotOn Restaurant POS

SpotOn is a software and payments company that’s quickly garnered a reputation for providing powerful yet easy-to-use technology to run and grow your business. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. SpotOn’s integrated product set for restaurants includes point-of-sale, online ordering, labor management, QR order & pay, waitlist & reservations, marketing & loyalty, and comprehensive reporting.

With over 2,000 employees, many of whom have worked in hospitality for years, SpotOn provides intuitive technology that "works the way you work,” and backs it up with a 24/7 support team who make sure it always does—with fairness, flexibility, and a personal touch.

About Toast POS systems

Toast is a cloud-based point-of-sale company offering a range of features for restaurants and bars. As a point-of-sale provider, Toast offers online ordering, inventory management, reporting, and much more to help streamline operations.

Toast vs SpotOn | Capterra comparison chart

Choosing the right POS system is essential for your restaurant’s operations, but it’s not always easy to compare cloud-based POS solutions with similar offerings. To compare Toast vs SpotOn, we’ve analyzed real Toast reviews and SpotOn reviews from Capterra, a trusted online service that helps organizations find the right software solutions for their operations.

As you can see in the competitive comparison chart below, SpotOn is the top-rated restaurant POS system, with an overall score of 88 compared to Toast’s 61.


When it comes to functionality, SpotOn has a score of 87, compared to Toast’s score of 69. Users love how SpotOn Restaurant POS is customizable to their workflows for both the front-of-house and back-of-house, as well as the easy-to-understand and customizable reporting. Users also appreciate the integrated software solutions that all work together, such as handhelds, QR order & pay, online ordering, waitlist & reservations, digital loyalty, and labor management.

Ease of use

SpotOn received a Capterra score of 85 for its ease of use, compared to Toast’s score of 68. Users love that SpotOn is quick and easy for staff to learn and that it helps save managers time by making back office changes and real time menu adjustments on all stations immediately, including across multiple locations.

Value for money

When it comes to value, SpotOn once again ranks higher than Toast with a Capterra score of 86 compared to Toast’s 52. Users appreciate SpotOn’s transparent pricing, lack of junk fees, and overall features for a fair price. One user even reported that SpotOn’s costs were 90% lower than their previous point-of-sale system company’s.

Customer support

More than in any other category, customer support is where SpotOn outshines Toast and other Toast competitors, with a Capterra score of 84 compared to Toast’s score of 41. SpotOn users love the personalized implementation and training, quick response time, having local sales reps to meet their needs, proactive support after installation, and overall transparency in communications.

SpotOn delivers the level of service and support your restaurant deserves.Toast POS system: overall strengths

According to user reviews, Toast POS systems offers a variety of tools and modernization for its users. In particular, users like that Toast is a tremendous upgrade over old legacy POS systems. Toast also has a good reputation for providing strong features to improve restaurant operations. These features include contactless payments, loyalty programs, robust handhelds, KDS, and more.

Toast POS system: overall weaknesses

Toast users have complained about expensive pricing, which can have a lasting effect on profit margins for restaurants in today’s challenging hospitality environment. Additionally, some users have reported clunky user experiences and subpar customer support, forcing them to switch to Toast POS competitors out of necessity. Most recently, users are upset about Toast's end-consumer fee on online orders.

SpotOn delivers over Toast

As a restaurant operator, you’re facing increased costs, changing guest expectations, and a seemingly never-ending labor shortage. SpotOn’s team is here to help you overcome those challenges—and whatever challenges come next—with flexible solutions and personalized service and support.

As Kevin Bryla, SpotOn’s CMO and Head of Customer Experience noted with the release of Capterra’s competitive comparison, “It’s an incredibly challenging time to run a restaurant, so we’re focused on simplifying business for operators—delivering strong, stable tech that is easy to use and makes staff training simple; building integrations or partnerships that streamline operations; answering the phone when our clients need us.”

Curious how SpotOn compares against other Toast competitors? Find more SpotOn reviews here, or check out the comparisons below to discover more.

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*This content is provided for informational purposes only. All claims are based from Capterra’s Reviews Insight Competitive Comparison, which is based on end-user reviews. Average ratings and review counts include published reviews within a 12-month trailing year of the publication date. Considered reviews were limited to reviewers from North America. Ratings are collected on a 1-to-5 basis and scaled to 20 to 100 for comparative purposes.